|
|
During this trying time, we are working diligently to fulfill your orders as quickly as possible, while protecting the health and safety of our associates and customers. Please be aware that due to increased demand, you may experience out-of-stock products, limited quantities, and cancelled items or orders. Though we are shipping on our regular schedule, there may be delays in the time it takes for your order to be delivered to you by the carriers. We cannot guarantee delivery dates for any shipping method, especially to international locations. We appreciate your understanding.
For U.S. orders with a value of over $75 and under 5 pounds, and on selected products, we offer free Standard Shipping. Your order will be processed quickly and will be shipped via either United States Postal Service, Fedex, or UPS depending upon the physical weight and dimensions of the product(s) ordered. Transit time ranges from 1 to 8 days. You will receive an email that identifies the shipping method and tracking number used for your order. Insurance may be added to your shipment, which may require your signature.
Our shipping charges are based on your location and the weight of the package. Our complex calculations are designed to charge you as close to the actual cost of shipping as possible. To determine the shipping charges and options for your order, choose your products from our website, enter your shipping information in our Checkout process, and you will be given a few shipping options and costs to choose from.
Shipping Method |
Guaranteed Delivery Time |
Shipping Days |
Insured |
Tracking |
| USPS FIRST CLASS MAIL | No | 1-6 | N | Y |
| USPS PRIORITY MAIL | No | 1-3 | Y/N* | Y |
| USPS EXPRESS MAIL | Yes | 1-2 | Y | Y |
| FEDEX GROUND | No | 1-7 | Y | Y |
| FEDEX 2ND DAY AIR | Yes | 1-2 | Y | Y |
| FEDEX EXPRESS | Yes | 1-2 | Y | Y |
| UPS GROUND | Yes | 1-7 | Y | Y |
| UPS 3 DAY | Yes | 1-3 | Y | Y |
Orders over $200 are automatically insured. Delivery time does not cover Saturday or Sunday delivery. |
||||
The most popular shipping method chosen by our customers in the U.S. is Priority Mail, shipped via United States Postal Service. Priority Mail has a Tracking number which will show most activity during the package's journey. You will be emailed your tracking number and a quick link to see the shipping and delivery status of your package online. Priority Mail usually arrives in 1 to 3 days, depending on how far you are from us in northern California. Alaska and Hawaii can take longer.
Our experience with Priority Mail transit times tell us delivery transit times, though not guaranteed, will likely be:
For fast delivery, we offer Express Mail, shipped via United States Postal Service. Express Mail has a Tracking number which will show most activity during the package's journey. Packages usually arrive in 1 to 2 days from our location in Northern California, and is automatically insured. You will be required to sign for any insured package, unless you instruct us to send without signature. However, If you choose no signature, you will be responsible if the package is lost or stolen.
Smaller weight packages are given the option to be sent via First Class Mail. First class is tracked, but not insured.
Fedex Ground/Home Delivery is a cost effective method for heavier orders. You may be given this additional option upon checkout. Transit time is 1 to 7 days depending upon your location. We do not offer Fedex Ground and Home Delivery to Alaska, Hawaii, Puerto Rico, US Territories, or APO/FPO addresses, so it will not be offered to these destinations. Fedex Ground/Home Delivery does not ship to PO Boxes, so please provide a physical address when choosing this method. Changes made to your delivery address through Fedex after your package is shipped incur a $13 charge, which you as the customer will be responsible for paying and will be required to reimburse us for.
Fedex Standard Overnight and Fedex 2nd Day Air are available for Monday to Friday delivery only. Keep in mind that Priority Mail is often delivered within two days and is less expensive than Fedex 2nd Day Air, though delivery time is not guaranteed. Fedex does not ship to Post Office Boxes, so please provide a physical address.
Changes made to your delivery address through Fedex after your package is shipped incur a $13 charge, which you as the customer will be responsible for paying and will be required to reimburse us for.
UPS Ground is a cost effective method for heavier orders. Transit time is 1 to 7 days depending upon your location. We do not offer UPS Ground Delivery to Alaska, Hawaii, Puerto Rico, US Territories, or APO/FPO addresses, so it will not be offered to those destinations. UPS Ground Delivery does not ship to PO Boxes, so please provide a physical address when choosing this method.
Guaranteed delivery by 8pm of the third business day. UPS 3 Day is available for Monday through Friday delivery only. Keep in mind that Priority Mail is often delivered within two days and can be less expensive than UPS 3 Day, though delivery time is not guaranteed. UPS does not ship to Post Office Boxes, so please provide a physical address.
Changes made to your delivery address through UPS after your package is shipped incur a $13 charge, which you as the customer will be responsible for paying and will be required to reimburse us for.
Packages sent via USPS Express Mail and Fedex Ground, 2nd Day Air, and Overnight, and UPS Ground and 3 Day are automatically insured. USPS Priority Mail is automatically insured for most orders valued over $200.
You may be required to sign for your package, unless you instruct us to send without Signature Required by indicating so in the Customer Notes section of the order. However, If you choose no signature, you will be responsible if the package is lost or stolen and the post office or Fedex says it was delivered.
Yes, we ship to many other countries on a daily basis. Please see our International Shipping Instruction page for further details.
We are very proud of our reputation for Super Fast Same Day Shipping. Our shipping schedule (excluding holidays) is as follows:
We cannot guarantee that we will ship the same day, but we make every effort to do so. Monday is the day we ask for your patience, as occasionally the volume of orders may preclude us from shipping all orders, but we will definitely get them out the next day! Obviously, we are unable to ship on Federal holidays, or any of our company holidays.
Immediately upon completing an online order, you will receive an email confirmation of your order. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. Be sure to provide us with an accurate email address so you can receive these notifications.
We would be happy to do so. Complete or modify the Shipping Address during the Registration or process if you are a new customer, or in the Shipping & Payment portion of the order process if you are a returning customer. If you wish a comment to be added to the order, such as Happy Birthday, indicate so in the Customer Notes section of the order. The recipient will receive a copy of your invoice, which is used as a packing slip. If you DO NOT wish this to occur, please indicate so.
If you live in an area with extreme (hot or cold) temperatures, be conscious of your mail receptacle and the temperature it may become during extreme weather. Collect your package as soon as possible! When placing your order, consider your schedule during the days that your package will be delivered so you can arrange to be home when your package arrives and collect it in a timely manner. If you will not be able to collect your package promptly it would be best if you make special arrangements regarding the delivery of your package, such as have your package sent to a work address, or to friend who can be home to receive the package. Additionally, we would be happy to ship your order on a date specified to allow the delivery to fit into your schedule. We cannot be responsible for damage to products that are not collected timely from your mail receptacle or are ordered during particularly extreme weather conditions. Our email to you regarding the tracking and/or transit time for the delivery of your package should be adequate information for you to estimate or track the delivery date of your package. Changes made to your delivery address through Fedex after your package is shipped incur a $13 charge, which you as the customer will be responsible for paying and will be required to reimburse us for. Read more about Vitalzym and extreme weather.
Return to Top | Go to Order/Checkout
You may create any of these types of orders on our website so that we have all your information and the order is correctly calculated. Further instructions for each method are:
You may use your Credit Card as a method of payment during the checkout process. All credit card information that is collected through our order system is protected by encryption. See our Privacy and Security Policy for more details. Your credit card is pre-authorized, but not yet charged, by our shopping cart. If there are problems charging your credit card, such as lack of funds or an inaccurate card number or security code, your order will not be finalized. Contact us if you are having difficulties that you feel should not be occuring. Once your card has been pre-authorized, and we have fully processed your order, we will "capture" the funds and your credit card will be officially charged. See our Terms and Conditions page for further details about credit card acceptance and processing.
You may use your PayPal account as a method of payment during the checkout process. When PayPal funds are immediately available, your order will be shipped in our usual timely manner. If you are using eCheck with your PayPal account, we will ship your order once the funds have been confirmed.
We accept orders by telephone.You may call us to place your entire order for you. Or, if you know exactly which products you want, you may create an order form on our shopping cart, which you may then print to use as a reference to call us with your credit card information. We will have your order in our files, waiting for your communication. Be sure to choose Phone Order as your Payment Method during the Checkout process. See our Contact information for the hours we accept calls so that you may reach us to place your Telephone Order. If you call outside of our usual hours, or get voice mail, leave a message and we will return your call as soon as possible. Telephone Orders that are not paid for will not be shipped.
Using our Shopping Cart system, you may create an Order form to print and mail to us with your check or money order. Creating an Order form on our shopping cart is the best method to use for mail orders, as the proper merchandise prices, shipping and applicable sales tax will be calculated for you. Please do not print the product pages to use as your order form and attempt to calculate the total yourself. If you follow the ordering steps, it is quite simple to create an order form on our shopping cart. Be sure to choose the proper Payment Method during the Checkout process (ie Check by Mail or Money Order). International customers sending a money order must do so with an International Bank in U.S. Dollars. No international Postal money orders, please. The order form will list the address that you should send your payment to. We charge a $25 fee for bounced checks.
You may create an Order form with our Shopping Cart system, which you may then print and use to assist you in sending your payment by Wire Transfer, Western Union, or Money Gram. Creating an order form on our shopping cart is the best method to use for these types of payment methods, as the proper merchandise prices, shipping and applicable sales tax will be calculated for you. Please do not print the product pages to use as your order form and attempt to calculate the total yourself. If you follow the ordering steps, it is quite simple to create an order form on our system. Be sure to choose the Payment Method you prefer. We will contact you by email to make arrangements for these payment methods. We charge a $15 fee for each incoming Wire Transfer, Western Union, or Money Gram.
Once you have registered on our website, your billing and shipping information is available to view and edit once you login. Click on the My Account link at the top of any website page to access that information. You may also see your order history, and quickly create a new order from previous orders. If you do not remember your login information, you may request that the information be emailed to you from the shopping cart. If you have any problems, please contact us.
You add merchandise to your shopping cart from individual product pages using the Add to Cart button, or from our Quick Order page. At any time you may click on the Cart link at the top of each page to see the items in your shopping cart, and make any modifications. You can then either Continue Shopping, or Checkout at that time.
We have taken every precaution to make your transaction secure. Our shopping cart is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy. For more information, see our Privacy Statement and Security Policy. If you prefer, we also offer you the option of submitting your order by telephone, fax, or mail. See the Payment Options.
Only orders being delivered in California will be charged sales tax. The current rate is 7.5%.
First, be sure that you follow the ordering system instructions all the way to the end, at which point you will be shown a receipt or order form which you may print. You will shortly thereafter be sent an email to the email address shown on your order confirming that your order has been placed and will be processed as soon as possible. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. We want to keep you informed! If you have any questions, contact us via telephone or LIVE CHAT during our business hours, or send an email or leave a voice message. We promise you will receive a prompt response to your request for assistance.
If an item that you ordered is out of stock, it will be automatically backordered. Our products are rarely on a backorder status, as we receive a fresh stock of products regularly. However, when that does occur it is usually only for a few days. We may hold your entire order until the backordered item arrives, or we may ship all the other products on your order, and ship the backordered item when it arrives back into our inventory.You will be informed of the projected shipping date of the backordered item. You can also check the status of your order by logging into our shopping cart and viewing your Order History.
If you wish to cancel your order after it is placed on our website, you will receive a full refund IF your order has not been shipped. Please contact us immediately if you want to cancel your order, as we are very quick at shipping orders! Contact us via telephone or LIVE CHAT during our business hours, or send an email, or leave a voice message. If your order has already been shipped, you may refuse it when it reaches you. When the refused order is received back by us, we will credit you for the amount charged for the product, less a 10% (15% if order was sent with free shipping) restocking fee. You will not be credited for the shipping charges.
If your domestic or international order has NOT been sent insured, we cannot replace lost or stolen merchandise that has been shown to be delivered by the United States Postal Service, by Fedex, by any other delivery service, or by the delivery service in a foreign country. If you feel that your package cannot be safely delivered to your home, please request that we add insurance to your order. If it has been insured, a replacement order will be sent along with documents for your signature, which we will need to make a claim with the delivery service so that we may recover the cost of the merchandise.
Unfortunately, we cannot accept returns once merchandise has been opened. We cannot guarantee that a nutritional supplements will "work" because every person is different, and what may work well for some people may not work as well for others. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. Please inspect your product before opening, and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
ORDERS SENT WITHIN THE U.S. You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit, less a 10% restocking fee (or 15% restocking fee if you received free shipping on your order). You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error.
Contact us via email, telephone, or live chat to obtain authorization to return your order. You must write the Return Authorization number on the outside of your package. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30 day time period. After your return has been received it will take a few days to process. If you originally ordered using a credit card, refunds will be applied to your credit card. If you paid by check or money order, a refund check will be mailed to you. As an option, you may also apply the credit to your account with us to be used toward future purchases. NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. A Return Authorization number is not a guarantee that a credit will be issued. Mail returns to Energetic Nutrition, Inc. at the address shown on our Contact page.
Merchandise that is returned to us for reasons of "Refused" or "Unclaimed" are subject to our 10% restocking fee (15% for orders shipped with free shipping). Shipping charges will not be refunded. We would be happy to ship the package to you again, but you will need to pay for shipping again. If a package is returned due to our error in shipping address, we will reship to you. Be sure of address accuracy when placing your order on our website.
ORDERS SENT OUTSIDE THE U.S. We are sorry, but we do not offer credits or refunds on products shipped OUTSIDE OF THE U.S. for any reason. Nutritional products need to be stored at proper temperatures. The condition in which a package has traveled when returned to us cannot be known, and therefore the product can not be restocked.
**ORIGINAL CONDITION: Nutritional products are susceptible to damage from heat and cold. We can only accept returns when the product has been kept at the proper temperature and in dry conditions. Do not leave your products unattended in your automobile or other hot or extremely cold environments. It is very apparent when a bottle has been exposed to too much heat or cold. If we receive returned products with evident damage, we will be unable to issue a refund or credit, even if you have received a Return Authorization number. We appreciate your understanding about this policy, as we know you would not to receive a restocked product in which the quality is questionable.
Return to Top | Go to Order/Checkout
We do not sell, trade, or rent your personal information to others - ever! All information we gather is for the purpose of providing you with excellent customer service. We use your email address for correspondence regarding your order and shipping, and to answer your questions. We also use it to send announcements regarding sales and new products, which you are free to unsubscribe to at any time. Read our entire Privacy Statement and Security Policy.
Online Ordering - We have taken every precaution to make your online transaction secure. Our system is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy. Only authorized personnel have access to your order information, which is protected by a password.
Our Recordkeeping - All customer information is kept on a computer that only authorized personnel have access to. It is protected by two password levels.
Your Receipt - The receipt that is enclosed with your order contains only your name and address. Depending on the shipping method, your phone number may be on the receipt or shipping label for the assistance of delivery services. Other personal information, including your credit card number and email address are not shown on the receipt.
Cookies are data stored on your computer which contains information about entries you have made while browsing.
Should you have any concerns regarding our privacy and security policy, or have any other questions, please Contact us.
|
Welcome to EnergeticNutrition.com. This Shipping and Ordering Policy sets forth the Agreement between Energetic Nutrition, Inc. and its affiliates (“Energetic Nutrition.com” or “Energetic Nutrition” or “we”) and each user ("you" or "user" or “customer”) governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Shipping and Ordering Policy. If you do not agree to the terms and conditions contained in this Shipping and Ordering Policy, you may not access or otherwise use this site. This Agreement applies to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Energetic Nutrition, Inc. by other means, including email, telephone, fax, live chat communication, and postings to the Energetic Nutrition.com message boards. Please also read our International Shipping and Ordering Policy page for policies related to international Ordering and Shipping, Customs, our Return Policy, and more. Please also read our Privacy Statement and Security Policy and Terms and Conditions Agreement pages. These pages also govern the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein. |
NUTRITIONAL AND PERSONAL CARE PRODUCTS DISCLAIMER: Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. When you receive an item, carefully read all labels, warnings, and directions before use. Actual product packaging and materials may contain more and/or different information than shown on this website. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements on this website regarding dietary supplements have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure, or prevent any disease or health condition. *Results May Vary. USE OF THIS SITE: By using this site, you signify your assent to our Terms and Conditions Agreement, Privacy and Security Policy Agreement, Shipping and Ordering Policy and International Shipping and Ordering Policy. Please read them all carefully. If you do not agree to the terms and conditions contained in these policies, you may not access or otherwise use this site. These Agreements apply to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Energetic Nutrition, Inc. by other means, including email, telephone, or live chat communication, social media postings, and postings of reviews to the EnergeticNutrition.com website. |
|||||||
|
|
|
|
|
|
||
