Privacy Statement and Security Policy

Privacy Statement and Security Policy

We value the trust you place in EnergeticNutrition.com. Your privacy and the protection of your personal information are among our primary concerns. Our Privacy and Security Policy will assist you in understanding what information we gather about you, how we use it, and the safeguards we have in place in order to protect it.

Below are the guidelines we use for protecting the information you provide us during your experience with our company through any means, such as when you order from our website, when you email us, when we speak with you over the telephone or via live chat, and if you post to one of our message boards.

This Privacy and Security Policy sets forth the Agreement between Energetic Nutrition, Inc. and its affiliates ("EnergeticNutrition.com" or "Energetic Nutrition" or "we") and each user ("you" or "user" or "customer") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Privacy and Security Policy Agreement. If you do not agree to the terms and conditions contained in this Privacy and Security Policy Agreement, you may not access or otherwise use this site. This Agreement applies to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Energetic Nutrition, Inc. by other means, including email, telephone, fax, live chat communication, social media postings, and postings of reviews to EnergeticNutrition.com website.

Please also read our Shipping and Ordering Policy and International Shipping and Ordering Policy pages for further policies on Shipping and Handling, Payment Methods, the Ordering Process, our Return Policy, and more. These pages also govern the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Please also read our Terms and Conditions Agreement page. This page also governs the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Information We Collect

EnergeticNutrition.com gathers from you the information needed to provide superior service in getting your order to you. When you purchase items from our website, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and to notify you of your order status.

When you place your first order, we will include you in our list of customers who receive our sales and new product notifications, newsletters and other information via email. Our newsletter generally includes an article on a health-related topic, and offers on merchandise which we believe may be of interest to you. We may also email you with special offers available only to our customers or those on our mailing list. If you wish to be removed from our mailing list, click the unsubscribe button and then fill out the form that pops up:

When you visit our website, we use tracking technologies to collect non-personal information about your visit. Our web server automatically collects anonymous click-stream information such as which pages you visit on our site, the length of time of your visit, which browser you used to view our site and any search terms you have entered to reach our site. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of the information we provide. We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address. No sensitive or personally identifiable information is collected by the tracking technology.

Our Secure Ordering Process

EnergeticNutrition.com uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Energetic Nutrition, Inc. to read it. To further protect your information, we utilize systems to restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

To make sure you are accessing our secure server before you submit personal financial information, look at the right of the location bar, or lower left or right corner of your browser in older browsers. If you see a closed lock or an unbroken key (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at EnergeticNutrition.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-888-501-3344 toll free, or 1-916-771-2500 direct dial.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. EnergeticNutrition.com wants you to feel completely comfortable. If you have more questions about our security systems, please call us and we will be happy to help you.

Secure Credit Card Shopping

You can shop at EnergeticNutrition.com online with confidence. We have partnered with Chase Paymentech, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

The Chase Paymentech Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  
  
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
  
  
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

Optional Ordering Methods

If you feel more comfortable ordering by phone, you may place your order by calling us during customer service hours. You may also prepare a Fax Order on our website, write your credit card information on the order, and fax it to us. Additionally, you can pay by check or money order via a Mail Order you prepared on our website, or send us a Wire Transfer, Western Union, or Money Gram. See our Contact page for our telephone numbers, customer service hours, and mailing address. You will be charged a $10 fee for all incoming Wire Transfers, Western Union, and Money Grams. We charge a $25 fee for bounced checks.

Credit Card Fraud Protection

Almost all major credit card companies protect cardholders against fraud, subject to a $50 deductible. Energetic Nutrition will protect you for this $50 deductible portion in the highly unlikely situation that you ever encounter an inappropriate charge involving our company as a result of your order from our website.

Registering with a Username and Password

You can personalize your experience at EnergeticNutrition.com by registering with a Username and Password. By registering with a username and password, you will have the convenience of reordering without having to enter your personal information (except your credit card details) again. You can then view the status of any current order and your entire order History. You can also review, maintain, or delete your Account information at any time. Your information is secure and is accessible by using a password that you select. If you forget your password, we are able to retrieve it for you. To register with a Username and Password at EnergeticNutriton.com, click on Register at the top of this page. To view your order history, or to modify your personal information, login at the Sign In link at the top of this page. Then click on your name or the 'Customer Center' link at the top of this page.

Use of Cookies

Our website uses cookies to store information between your visits to our site and for the duration of the visit, also known as a session. Cookies are a mechanism to remember information about a visitor when he or she navigates from one web page to another. Our website uses cookies to hold users' unique session identifiers, allowing our web server to serve correct information back to the user. Such information includes the user's shopping cart items, or whether he or she is logged in when requesting to view or modify personal information, including your email address, which may have been stored in our database in the past. Our website cookies do not hold any personal identifiable information. Disabling or rejecting cookies will prevent users from adding items to the cart and checking out; however, standard browsing on our website does not require cookies.

When You Email Us

We provide email links on our Contact page that allow you to contact us directly with any questions or comments you may have. We read every message received and try to reply promptly to your communication. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Your personal information is shared with third parties (such as manufacturers to help answer your question) only with your explicit permission.

Our Privacy Policy

We do not sell, trade, or rent your personal information to third parties – ever! All information we gather is for the purpose of providing you with excellent customer service. This includes the use of various systems to process your credit card information and to prepare a shipping label for your order. We use your email address internally for correspondence regarding your order and shipping, and to answer your questions.

Miscellaneous

EnergeticNutrition.com would like to inform you that anytime you click on links which take you to third-party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the internet, Energetic Nutrition, Inc. expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

Changes to Privacy and Security Policy

Our Privacy and Security Policy is subject to change at any time. Please check this Policy periodically for changes. Use of this website after any modification to this Policy implies that you consent to this Policy as modified.

If you have additional questions about or Privacy and Security Policy, or would like further information on this topic, please feel free to Contact us.